(0)

Frequently Asked Questions

  • Are customers required to be double vaccinated?

    For regions with health orders in place requiring customers to be fully vaccinated, it will be a requirement for customers to be fully vaccinated and to provide their vaccination status as part of the QR code check-in process (where and when required by Government guidelines).

  • Am I eligible for a refund if I am not double vaccinated?

    Our existing refund policy remains in place, however we will extend prepays so you can attend your appointment when the Government moves the country back to a GREEN setting.

  • What COVID safety protocols are in place?

    Our existing COVID-safe protocols and precautions will remain in place to further protect the health and wellbeing of our staff and customers.

  • Does Laser Clinics mandate vaccinations?

    Laser Clinics has not mandated vaccinations, our policy states we will comply with all Government Health Orders.

  • What is the transfer policy if I move?

    Our client prepaid transfer policy is that our prepaid treatments are non-refundable and non-transferrable. However, in very rare circumstances, it may be agreed between two clinics that a transfer of the remaining prepaids series may be in the best interest of the client and the overall LC brand. 

  • What do I do about my prepays during a temporary clinic closure?

    We will extend your pre-paid treatments for the period of time our clinics are closed.

    For example: if your clinic is temporarily closed for 2 weeks, your prepay validity will be extended for 2 weeks.