Frequently Asked Questions

On average a treatment can take up to 2 hours depending on the service selected.

To keep your teeth whiter and healthier for longer after your treatment, we recommend the following:

• Regular dentist visits
• Clean your teeth twice daily and floss often
• Drink plenty of water
• Maintenance treatment sessions

We recommend you also avoid the following - coffee, black tea, red wines and smoking.

Please submit your feedback on our feedback form and we will have a member of the clinic team contact you to discuss further.

Our existing refund policy remains in place, however we will extend prepays so you can attend your appointment when the Government moves the country back to a GREEN setting.

You can prepay your treatments over the phone or directly by presenting yourself at the clinic.

We have a no refund policy for change of mind and they are non-transferable to other individuals, treatment areas, or clinics since we're franchised. You can refer to our Cancellations and Refunds policy for more info. 

We can match competitor pricing however terms and conditions do apply. You can refer to our price match policy for more info.

It is highly recommended booking in top up 4-6 weeks after your first treatment and then returning every 3-6 months.

Sparkling White Smile is not suitable for pregnant or breastfeeding women and children under the age of 14.

The treatment can be effective on stains caused by the antibiotic Tetracycline and will be more effective if the stains are not too deep within the teeth.

Tetracycline stains are often one of the more difficult stains to remove but our team of professionals will be able to tailor a treatment plan to you.

You may experience minor sensitivity whilst having the treatment, and for 1-2 days after.

Sparkling White Smile is a natural whitening product that will get your teeth to their natural colour and the level of whitening depends entirely on the person’s physiology. Customers regularly achieve results of up to 14 shades whiter; the average improvement varies depending on the level of discolouration.

Yes, this treatment is effective for most stains caused by smoking and our experienced team will be able to assist and advise you on the best way to treat these stains.

Yes. our prepay treatments have an expiry period. The standard expiry period for prepays is 12 months. If you purchase 10 or more treatments in a single order, there is an 18 months expiry period.