Changed your mind?

We have a no refund policy on purchases if you change your mind. Here’s a closer look.

Cancellations and Refunds

    • Treatments/services are not transferable to other individuals or clinics
    • We require at least 48 hours’ notice to be given for any appointment cancellation
    • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit
    • In the case of pre-paid treatments, the full cost of treatment will be forfeited
    • Refunds will be provided where required under the New Zealand Consumer Guarantees Act
    • Treatments/services are not transferable to other individuals or clinics
    • We require at least 48 hours’ notice to be given for any appointment cancellation
    • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit
    • In the case of pre-paid treatments, the full cost of treatment will be forfeited
    • Refunds will be provided where required under the New Zealand Consumer Guarantees Act

 

Prepaid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.

Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments).

48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.