North Island COVID Updates

We are open for all services on the North Island, however please refer to your nearest clinic for additional operating hours and service information.

At Laser Clinics New Zealand, we will comply with all health orders and requirements set by the New Zealand government. For the safety of our team members and our customers, the following safety guidelines will apply:

- It will be a requirement for customers to be fully vaccinated and to provide their vaccination status as part of the QR code check in process (where and when required by Government guidelines).

- The 1 person per 4 square metre rule applies.

- There will be a capacity limit of 5 customers in the clinic at one time.

- It is mandatory that all staff and customers who have appointments at our clinics wear a mask.

- Please ensure that you use the compulsory Government QR code to check in on arrival at the clinic.

- You must attend your appointment alone as children cannot be left unattended in the reception area or come into the treatment rooms. 

For more information on COVID policies, please visit the New Zealand Covid-19 website.

We are keen to get back to doing what we do best and what we love – serving you with the very best in aesthetic treatments! 

Thank you for your patience, loyalty, and understanding. We are looking forward to seeing you soon.

Laser Clinics New Zealand

Frequently Asked Questions

  • Are customers required to be double vaccinated?

    For regions with health orders in place requiring customers to be fully vaccinated, it will be a requirement for customers to be fully vaccinated and to provide their vaccination status as part of the QR code check-in process (where and when required by Government guidelines).

  • Am I eligible for a refund if I am not double vaccinated?

    Our existing refund policy remains in place, however we will extend prepays so you can attend your appointment when the Government moves the country back to a GREEN setting.

  • What COVID safety protocols are in place?

    Our existing COVID-safe protocols and precautions will remain in place to further protect the health and wellbeing of our staff and customers.

  • Does Laser Clinics mandate vaccinations?

    Laser Clinics has not mandated vaccinations, our policy states we will comply with all Government Health Orders.

  • What is the transfer policy if I move?

    Our client prepaid transfer policy is that our prepaid treatments are non-refundable and non-transferrable. However, in very rare circumstances, it may be agreed between two clinics that a transfer of the remaining prepaids series may be in the best interest of the client and the overall LC brand. 

  • What do I do about my prepays during a temporary clinic closure?

    We will extend your pre-paid treatments for the period of time our clinics are closed.

    For example: if your clinic is temporarily closed for 2 weeks, your prepay validity will be extended for 2 weeks.